UK Returns :

Returns for parts made in the UK are subject to the following points.

Time of Return :

1. Returns made within 7 days of initial delivery will be accepted.
2. Any returns made later will be subject to a discretionary handling charge of up to 20%.
3.  Returns made after 1 month may be refused.

Acceptance Criteria :

1. All returns are subject to an inspection of the condition.
2. Parts must be in resaleable condition, must not have been fitted to a vehicle/other product and must contain all original parts.
3. Goods that are incorrectly supplied by Majorsell will be credited, provided we are notified within 7 days of initial delivery.
4. A fee may be applied if the packaging of the goods needs replacing.
5. Returns will require proof of purchase in the form of a valid Majorsell advice note (MS/DEL).

Non-Majorsell Products :

1. Special order returns are subject to our suppliers’ Terms and Conditions.
2. Non – Majorsell branded supplies are also subject to supliers’ Terms and Conditions (e.g. Diesel Technic)

Company Rights :

1. We reserve the right to refuse returns if the good are incomplete, have been fitted or are not in a resaleable state.

Old Core Returns :

Definition :

Old Unit/Core Returns are components that relate to exchange parts. Identified by ‘Surcharge’ Lines on Majorsell Invoices/Delivery Notes.

Core Return Eligibility :

1. In order to be eligible for a core refund or credit, core returns will require proof of purchase in the form of an invoice or delivery note number.
2. Core must be returned in repairable and rebuildable condition. Free from excess damage, modifications or missing components. Cores beyond repair may not be eligible for a refund or credit.
3. Customers are required to return the core of the part that was originally purchased, mismatched core or non-original core may not be accepted. If the customer cannot facilitate this, they are encouraged to contact Majorsell to arrange a solution (if possible).
4. Customers must return the old core(s) to Majorsell within 12 months of the purchase of the new or remanufactured part.

Non-Eligible Cores :

1. Cores that do not meet the eligibility criteria outlined above may not qualify for a refund or credit.

Core Return Process :

1. Customers are responsible for the cost and arrangement of returning core to Majorsell. Secure packaging is required as damage incurred in transit may affect eligibility.
2. Upon receiving the goods, Majorsell will inspect the goods to determine eligibility. Referring to the criteria above.
3. All core returns must be sent back with a valid Majorsell advice note (MS/DEL)
4. Eligible core returns will have credits processed within 14 business days, unless contacted otherwise.

Company Rights :

1. Majorsell reserves the right to refuse acceptance of core returns, or withhold refunds if the eligibility criteria is not met.